Inès
- Total activity 237
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Activity overview
Latest activity by Inès-
Inès created an article,
Sound only on Microsoft Edge Browsers
A number of users have reported a blank screen when using the TVPlayer website on their Microsoft Egde browser. We have replicated this issue and have been able to resolve it by downloading the lat...
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Inès created an article,
Changes to our cloud based recording service
From 29th August 2019, TVPlayer is longer be offering our cloud-based recording service.
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Inès created an article,
Why are some episodes missing from On Demand?
We do not receive the recording directly from the broadcasters, so there can be occasional technical issues if the schedule changes or where the recording doesn't successfully generate and we can't...
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Inès created an article,
Apple Subscription not recognised
We are aware of an issue that you may experience on / or after your iTunes billing renewal period has just passed. Please see below. Customers affected Customers who have subscribed to TVPlayer via...
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Inès created an article,
Can I download shows to watch offline?
Our huge range of documentaries and shows from Humanity, Species, plus THINK History, THINK Travel and THINK Nature are available for download for Premium customers. Just go to the On-Demand sectio...
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Inès created an article,
How do I access your On Demand and Catch-Up shows?
TVPlayer has a huge library of nature, science, sports, travel and history documentaries. You can also catch-up. with plus the best shows of our Premium channels. To access these shows simply s...
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Inès created an article,
Can I watch TVPlayer outside the UK?
We only have a licence to make our service available in the UK. You must be based in the United Kingdom to use TVPlayer. However, if you're using a paid subscription, you are free to watch the con...
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Inès created an article,
Do you have subtitles or audio description?
Subtitles and audio description are not available on TVPlayer. This is something that is under review and we hope to be able to offer accessibility services for our customers in the future.
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Inès created an article,
Why are some programmes unavailable to watch?
Due to the content rights of people who make TV programmes, we are not allowed to stream some programmes online. Usually, the programmes TVPlayer is not allowed to show you are not available to wa...
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Inès created an article,
Discontinuation of Roku app
TVPlayer no longer supports its app on Roku devices. From Roku version 9.3 the app will no longer be compatible and will not work. By the end of September 2020 the app will be removed from the Roku...