Inès
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Activity overview
Latest activity by Inès-
Inès created an article,
Sound only on Microsoft Edge Browsers
A number of users have reported a blank screen when using the TVPlayer website on their Microsoft Egde browser. We have replicated this issue and have been able to resolve it by downloading the lat...
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Inès created an article,
Changes to our cloud based recording service
From 29th August 2019, TVPlayer is longer be offering our cloud-based recording service.
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Inès created an article,
Why are some episodes missing from On Demand?
We do not receive the recording directly from the broadcasters, so there can be occasional technical issues if the schedule changes or where the recording doesn't successfully generate and we can't...
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Inès created an article,
Apple Subscription not recognised
We are aware of an issue that you may experience on / or after your iTunes billing renewal period has just passed. Please see below. Customers affected Customers who have subscribed to TVPlayer via...
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Inès created an article,
Can I download shows to watch offline?
Our huge range of documentaries and shows from Humanity, Species, plus THINK History, THINK Travel and THINK Nature are available for download for Premium customers. Just go to the On-Demand sectio...
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Inès created an article,
How do I access your On Demand and Catch-Up shows?
TVPlayer has a huge library of nature, science, sports, travel and history documentaries. You can also catch-up. with plus the best shows of our Premium channels. To access these shows simply s...
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Inès created an article,
Watching ITV1 on the X-Box TVPlayer app
You must have a valid English postcode on your account in order to watch ITV1 on the TVPlayer app for X-Box. If you need to update your postcode please contact us.
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Inès created an article,
Can I watch TVPlayer outside the UK?
We only have a licence to make our service available in the UK. You must be based in the United Kingdom to use TVPlayer. However, if you're using a paid subscription, you are free to watch the con...
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Inès created an article,
Do you have subtitles or audio description?
Subtitles and audio description are not available on TVPlayer. This is something that is under review and we hope to be able to offer accessibility services for our customers in the future.
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Inès created an article,
BBC Channels on Android, iOS and our website
As part of compliance with BBC guidelines, to watch BBC channels on TVPlayer on iOS and Android devices plus our website, you will need to have BBC iPlayer installed on your phone or tablet. When ...