If you have received an email from us stating your payment has been declined, the payment could have declined for a number of reasons:
- The card on file is no longer valid or has expired
- Your bank or credit card company did not approve the charge
- There may be insufficient funds
- The payment information provided to us does not match what your bank or card company has on file
Please update your card details in My Account, details of how to do that are in the Updating Billing Details section.
TVPlayer will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the service.
If the payment is not made within the 30 day period, your account will expire due to non-payment.