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  1. TVPLAYER UK
  2. Technical Advice
  3. Troubleshooting

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    If you are having problems with the TVPlayer app on Amazon Fire TV then please carry take the following steps.

    • Unplug the power supply, and plug it back in (Instructions here)
    • Check your internet connection. You can see how to do this here: https://goo.gl/5p6akN
    • Remove TVPlayer app and reinstall.
    • Clear the cache and data on the TVPlayer app.

    For further information on troubleshooting, you can visit Amazon’s own troubleshooting guide here: https://www.amazon.com/gp/help/customer/display.html?nodeId=202104850

    If the problem persists then please contact support via the link below:

    https://tvplayer-uk.zendesk.com/hc/en-us/requests/new