KNOWN ISSUE: Apple Subscription not recognised

We are aware of an issue that you may experience on / or after your iTunes billing renewal period has just passed. Please see below.

Customers affected

Customers who have subscribed to TVPlayer via Apple/Itunes store in-app purchase.

Impact

Upon your billing renewal, your subscription may not be recognised.  Upon trying to access a Premium channel, you may see a message asking you upgrade/subscribe.

Cause

Users who have not restarted their app recently may experience a synchronisation error.  Essentially our systems have not received an update confirming your current subscription status.

Workaround

The fix to this, please, force stop the app on the Apple device that is linked to the original Apple in-app subscription. Learn how to force top an app

- then log out and log in again