Please note this article is for subscribers with TVPlayer.com. If your subscription is with Amazon, Apple or Google then you need to contact app store providers for advice.
If your account status is suspended it indicates that TVPlayer was unable to collect a payment for one of the following reasons:
- The card on file is no longer valid or has expired
- Your bank or credit card company did not approve the charge
- There may be insufficient funds
- The payment information provided to us does not match what your bank or card company has on file
To re-activate your account, please update your card details in My Account, details of how to do that are in the Updating Billing Details section.
TVPlayer will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the service.
If the payment is not made within the 30 day period, your account will expire due to non-payment.